Net Promoter® Score—Management Summit 2008 Receives High Marks
The Growth Partnership, owner and facilitator of the Management Summit, conducted a comprehensive satisfaction survey of the 2008 conference attendees. At the heart of the survey was the “ultimate” question—Based on your recent experience at Management Summit 2008, would you recommend the conference to your friends, colleagues and peers? It is extremely important to The Growth Partnership that participants of Management Summit are highly satisfied with their investment and experience equally high value from its content and practical take-a-ways.
Using best selling author Fred Reichheld’s concept of Net Promoter Score (NPS) from his book, The Ultimate Question: Driving Good Profits and True Growth, The Growth Partnership designed the survey for Management Summit with NPS in mind. The concept of NPS focuses on driving sustainable growth through focusing on customer satisfaction and loyalty. The best way to determine an organization’s NPS is to ask its customers, “would you refer us to someone else.” The more customers that answer “yes”, the higher the NPS. For more information on NPS, Fred Reichheld or how to calculate NPS, click here.
Management Summit 2008 earned a NPS of 25!
Note: The average NPS for a company in the United States is 11. Thank you for your continued support of Management Summit!
“It was an outstanding, practical, common sense presentation, and a great use of time.”
—Engaging Generations
“This was an excellent session. Bob and Jim's insights and thoughts regarding our profession are always welcome and beneficial. We are fortunate to have these two gentlemen in our profession.”
—Fireside Chat